Get in touch with Tumble Fresh
Please fill out and submit the form below and we will respond shortly.
Contact Us Form
$20.00 added to your transaction?
If your concern is about a bank charge of $20.00 added to your transaction. Please note, your bank, and all banks for that matter, have a $20 hold on all debit and credit card transactions that are initiated until the final amount of the transaction is processed. The hold is initiated by the credit card processing company but then held by your bank until the actual transaction amount clears, generally within 24 to 48 hours depending on the banks policy. This is to protect the bank to make sure you have adequate funds available in your account or within your credit limit. The $20 hold is reversed by your bank after the actual transaction charge is processed. Please contact your bank for verification and let us know if this does not turn out to be the case. There are stickers on the machines that do explain this as well but they are not always noticed.
Sorry for the inconvenience but this is a function of your bank and the credit card processing company.